FAQs
How do you select and screen your caregivers? Our caregivers' backgrounds are carefully scrutinized. We thoroughly check their employment and personal references, and conduct a criminal background search. Potential caregivers are interviewed by our professional Care Coordinating staff, followed by a second orientation session and interview. Throughout this process, all the information we acquire is used to make the best possible match between the older adult and caregiver.
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Is Companions & Homemakers insured?
Absolutely. For our client's protection and peace of mind, our caregivers are bonded and covered by workers' compensation insurance. We also carry general and professional liability insurance coverage.
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Must I commit to a minimum term of care?
We have a two-hour service minimum, which can be scheduled one time a day, week, or month. There is no commitment to a minimum term or duration of care. You may cancel at any time.
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Can I meet my caregiver in advance?
Yes, you may meet your caregiver(s) in advance and decide who meets your unique needs.
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What if my caregiver is sick?
At Companions & Homemakers, we take our commitment to caring for your loved one seriously. If your caregiver is sick and you desire a substitute caregiver, we will provide one. In fact, in such situations we often pay travel expenses to our caregivers to respond to emergency fill-in situations, at no extra cost to you.
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How quickly can I get services? The more notice we have, the more time it allows us to find a good match for your loved one. In the event of an emergency, we can find you a qualified caregiver within hours.
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What are my payment options? We accept private payments by check or credit card. We can also help you with Long Term Care (LTC) insurance which often covers our services. In addition, we can help you determine eligibility for the Connecticut Home Care Program for Elders (CHCPE), a state and federally funded program administered by the Connecticut Department of Social Services (DSS) through various regional Connecticut non-profit agencies. Since its inception, Companions & Homemakers has proudly worked with these agencies to provide quality home care services to program participants.
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Is Companions & Homemakers a member of any state or national overseeing body?
We are a member of the National Private Duty Association (NPDA), the nation's first association of private duty home care, including non-medical home care services. The NPDA's purpose is to enhance the strength and professionalism of private duty home care providers through public education and fostering of industry best practices. Membership into the NPDA is selective and requires adherence to high standards of care and professionalism. More information about the NPDA and the home care field can be found at
www.privatedutyhomecare.org or by visiting the
Links of Interest section of our website.
Companions & Homemakers, Inc. is registered with the State of Connecticut, Department of Consumer Protection, Registration #CT DCP HCA.0000101.
We are also an Accredited Business member of the Connecticut Better Business Bureau and a proud recipient of several “CT Torch Awards” for both Marketplace Ethics and Superior Performance.
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Are your caregivers employees of Companions & Homemakers or independent contractors? Our caregivers are employees, not independent contractors. Companions & Homemakers pays all required state and federal taxes as well as employer Social Security taxes.
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Why should I choose Companions & Homemakers?
Companions & Homemakers knows exactly what you're going through. We were founded in 1990 based upon the sole concept of helping the elderly stay at home safely and comfortably for as long as they can. We are not a franchise, a registry, or a part of a national institutional conglomerate. On the contrary, we are a closely held Connecticut born and operated company. Through our hard work, demonstrated commitment to the elderly, and the invaluable support of our clients and associates, we have become a household name, and earned a fine reputation as Connecticut's most trusted and professional private provider of non-medical home care services.
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